Quality Management System
Chenguang's Quality Management System is not a stand-alone system, but is integrated within Chenguang's Operating Discipline Management System, which encompasses the policies, requirements and work processes of Environment, Health, Safety, Manufacturing, Human Resources and Quality. The Operating Discipline Management System is compliant with
ISO 9001:2000, as well as ISO 14001: 1996 . This approach to an integrated system ensures implementation of a management system that promotes business excellence through leveraging of best practices.
The Chenguang Quality Management System
Purpose
Assuring quality is a multi-functional effort covering many aspects of operations. It is a continuous process involving:
1 The identification and documentation of customer needs.
2 The development, manufacture and delivery of products and services to meet those needs consistently.
3 Feedback from the customer to assess the company’s performance.
4 Action on the customer’s feedback to improve the company’s performance.
Developed and endorsed by company management, the Chenguang Quality Management System ensures that customers receive quality, reliability and integrity in the products and services Chenguang provides to them, and that customers’ needs and requirements are met. The system calls for strict adherence to specifications, as well as regulatory and quality requirements.
Product quality is maintained through systems of standardization and process control. Service quality covers all aspects of customer transactions and is ensured by the function that is providing the service. Both product and service quality characteristics are agreed upon by Chenguang the customer.
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